Horrible service , Unprofessional and delaying paying Lacent Laboratories

I took a COVID19 test on the 14th July 2020 up until today you did not pay Lancet Laboratories, why must a person complain before you take action - both my daughter and I are coverd in this medical aid, I tested positive, I have been emailing you proof over and over, honestly speaking you are the worst medical aid ever , stop playing games and pay Lancet Laboratories immediately. Since July after testing positive I never used my medical aid , so please use that money and pay my debt to Lancet. I receive ststement this morning saying I must pay R1700, this is not funny anymore.