Horrible Customer Service Throughout My Membership

I recently received an email stating that my subscription has been automatically renewed as I have not yet informed them of any changes. I rep**** to this mail stating that I was contacted by a consultant some time in November and said I would only be able to make the decision at the end of the Month. As a result, she stated that she would contact me in the first week of December to discuss my decision. No telephone call was received and no response to my email has been received.

In addition, i requested earlier in the year the forms required for my Chronic Medication. I have not received ANY response from Momentum Health.

I log onto the website to see if I can find any useful links, and I enquire with the customer care staff and they always state they cannot help me.

I have contacted the Momentum App support department about the following issue. I have activated “Active Dayz”, enabled location services and not a singe active day has been accumulated since activation. My first name is also incorrect on the app. I have contacted support before when I needed to have the correct name stated in order to book an aeroplane ticket.

Overall, a really poor service provided by Momentum. Now I am stuck with them for another useless year!