Horrible Claims Process from Momentum

Momentum Claims process is horrid. I have barely claimed in the last few years. I had to claim for the last 2 hospital visits and have been met with 2 rejections with unclear reasons as to why they are not paid. The surgeon is not sure why they aren't paid and momentum give some paltry reason with no further details. The people at the call center are not helpful at all as we are not allowed to speak directly to the claims department. I am now forced to pay for these procedures myself and will be taking it up with the ombudsman. Definitely time to consider another medical aid.