********** Claim Department Administration

I received ********** support from the claims department we had to go for a procedure on the 7th of November and we followed all the pre-authorization steps to get approval for both the specialist and anaesthetists including quotes. Momentum initially rejected the anaesthetists claim but accepted it upon resubmission. I received a notification from my broker that they have paid the relevant account on the 29th of November but NO ONE can provide me any formal proof that the account has been paid. I was told I need to wait until the 17th of December 40 days after the procedure to receive this formal communication. The anaesthetists has not received communication either so now my account is marked as in arrears and interest is also liable. How can it not be possible to provide a member proof of the payment / claim settlement to close of account admin between all parties.