Honestly Dissapointed like never be4

<p>On 25/01/2017 i emailed a claim through to momentum. On 30/01/2017 momentum sent an email stating that the claim was not processed because they couldnt see the date of service however the date was displayed on 2 place on the same invoice. I emailed them a new copy of the invoice. Then i got an email stating that this claime will be processed and paid to the supplier(doctor) but the claim was supposed to state "to be paid to the member". I then phoned the call centre on 06 Feb to notify them about this , the consultant who assisted me was quote arrogant and demanding by telling me thatbi didnt send the pop therefore this will not be paid to me.i said to him they didnt say anything about a pop why now all of a sudden this is an issue...he said he will send a notification through to the agents to advise them that this should be paid to me and not the doctor. I phoned 18/02 to follow up on my claim where the consultant advised me that the claim was paid to the doctor but she will send an email to the agent askind to reverse the payment but if they cant do this then ill have to go to the doctor to claim back the payment as they have been paid twice now .. To me this is very absurd and unacceptable!!!Ever since ive joined momentum ive just experienced issues...I am so disgusted by the *********** service from Momentum... if i ever had to rate momentum on a scale from 1 to 10 i wouldnt even consider to give them a 1!!!I will definitely start looking to change my medical aid to a different health care provider!!!! My claim being delayed with almost a month???Reddiculous</p>