Highly dissapointed

<p>As from beginning of January 2017 I was communicating with the company on medicine I needed in advance for my daughters that needed to travel to America for a period of 9 months. I received the process to follow in writing from them and approval for medicine that I had to pay in advance from my own pocket was received on 16 February 2017. The first 3 months chronic medicine was paid to the supplier, Medipost directly and I then started the process of getting my refund for the medicine of plus minus R6 500 in total for both my daughters for the remainder of the period. The one communication indicated that the proof of invoice must be supp**** and the other monthly claims must be submitted. Various written and telephonic enquiries were lodged with promises but no results to try and obtain my refund as per the indicated process.</p> <p>Five weeks ago I was promised by the company that all has been approved and I will receive full payment on Friday 15 April 2017 for the chronic portion. After a 2 week period no payment was received and I escalated the matter to a manager.</p> <p>A personal commitment was made from the manager to handle the matter. After another 2 days of no feedback I contacted him again and he apologised for no response and again committed handling the matter personally. A few hours later the consultant called me and confirmed re-submission and confirm all will be sorted out. As from the last time I discussed on 1 May 2017 no communication from anyone in Momentum was received even though written communication was send to the company.</p> <p>On 9 May 2017 I contacted the manager twice and he was not available. I was able to speak to a consultant who informed me that my claim was declined. I as a client had to supply again all references and proof of communication and now we are starting again where I was on 16 February 2017. I have no comfort in getting the matter resolved as I received to many promises and commitments without any delivery.</p> <p> This is unacceptable service and I am very disappointed in different standards and communication from my provider.</p> <p> </p>