Heath Saver in waiting period-very poor service

I joined Momentum Heath in May / June this year. I was informed that there would be a 3-month waiting period, and I understood this to exclude outpatient claims out of the Health Saver facility.<br> <br> What happened instead is that any claims, Health Saver or otherwise, were automatically rejected requiring me to contact Momentum to request payment for every individual claim. Unfortunately this waiting period coincided with my wife and child having falling ill on separate occasions, requiring numerous doctors visits, pathology analysis, pharmacy claims etc. <br> <br> The result is a complete mess where some claims have been paid, some have not, some paid to the provider directly, others to the member.<br> <br> I have tried in vain to get Momentum to just pay all outstanding outpatient claims on my statement to the providers directly. What I get in return is vague responses from differing faceless 'Service Consultants', often weeks after I have made requests and I still have not had this resolved. <br> <br> The service I have received makes Discovery look good and that is saying something.