Healthcare provider or financial institution?

I am in total disbelief, i currently have a medical aid with momentum health. I have a prescription and they get it delivered via a third party. I am on chronic and a am not to go without my medications.I Sent my script on the 03/04/2024 for validation and escalation to Medipost. With no contact from both my medical aid and Medipost ,i then sent another email enquiring about how long it would take. When i sent my first email i had stated that my email was urgent and i was tuning out of medication. Second email was on the 08/04/2024 and the response i got was ,you need to get in touch with Medipost as if they could not enquire as i am not Medipost's client i am momentum's client. I am without any of my medication for almost two weeks and my healthcare provider cant seem to be interested. Outrageous behaviour and im sure there is no level of ethics and moral the company lives by cause this is just sad for a big company like yourself