Health4Me = Zero Support.

We enrolled in Health4Me, but several employees are unable to register on the app. I emailed support on May 20th and followed up on May 22nd, yet we’ve received no response. It’s now May 26th, and one employee urgently needs authorization for healthcare access, with no progress. Momentum is prompt in collecting monthly premiums but fails to provide timely support when it’s needed most. For a health-related service, taking a week to address an issue that blocks access to care is unacceptable.

I’m deeply disappointed. We’ve faced similar issues with Momentum before, and it seems the only way to get a response is through public complaints. This could have been avoided if they prioritized and promptly addressed support queries.