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Monique S monique.supra

1 reviews | Active since Mar 2020

03 Jan 2021, 09:22

Health4Me seriously need to train their telemarketers better.

The product Health4Me which they eagerly forced sold to me over the phone as they have no customer service etiquette by listening to the customer and only ramble some script off to you, ended up me cancelling the membership within the 3rd day of having the policy. They say all calls are recorded and I suggest each telemarketer goes back to the recorded call and listen to what was agreed upon. The agreement was to debit my account at the end of December which did not happen they debited the account straight after our phone call. Reading the actual policy, I recommend all members to read through the fine print, it seems saving money getting interest on your savings is much more beneficial than having a policy where you end up still paying money in no matter what the case.

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Replies (2)
Momentum Health
Momentum Health's reply04 Jan 2021, 14:11
Official
Dear Monique S 

Thank you for bringing this to our attention.We will contact you shortly.

Kind regards

Roger Naidoo


Momentum Health
Momentum Health's reply05 Jan 2021, 11:40
Official
Dear Monique S
 
I tried  to contact you a few times, reached your voice mail. I have also emailed you. Kindly reply to my email.
 
Kind regards
 
Roger Naidoo