Health Saver Card

As of 1 May 2025, Momentum changed the Health Saver Card system to a new digital "Scan to Pay" method. This change came without prior notice to us (apparently an SMS was sent, which I either didn’t receive or missed) and has been incredibly frustrating for me.

My local physiothe******, pharmacy and dentist — all of whom I’ve been using regularly and could easily pay using the Health Saver Card — don’t support this new QR scan system.

It feels like this change was rolled out without proper planning or consultation. How can people be expected to switch over when most service providers haven’t even implemented the new system?

Now, instead of simply swiping my card, I have to pay out of pocket, submit a claim to the claims department, and then wait up to three weeks for reimbur*****t. That’s a lot of extra admin and financial pressure — especially when we’re already paying for a service that’s meant to make healthcare more accessible.

We’re now limited in the medical care we can access — not because of funds, but because of unnecessary tech barriers.

I honestly don’t understand why Momentum would replace something that was working. This new digital-only system has caused more problems than it’s solved — and I’m really disappointed.

The alternative would be that health savings are paid directly to members, so that they can manage it themselves....seeing that you are not able to.