HEALTH RETURNS NOT AWARDED

My adult son & I qualify for Health Returns based on gym activity but were unaware we had to undergo Health Assessment before Rewards paid out. We lost R9 000 (R450 X 2 X 10 months). I underwent Health Assessment on 31-Oct-15. Momentum Health (MH) paid R450/month as my rewards from 01-Nov-2015. My son underwent Health Assessment on 03-Nov-15. MH has still not updated rewards for him. I have done all required & provided all details but still find myself going round in circles. New ref numbers are issued each time I enquire via email. I have to explain myself to numerous consultants when enquiring telephonically. MH told us to follow up with gym who referred us back to MH who told us to follow up with Momentum Multiply (MM) who referred us back to MH. We have both undergone Health Assessments. I have changed my email address on Momentum's website to avoid confusion between my 1st & 2nd email addresses. We followed up with gym to ensure gym activity being sent to MH. We obtained report from gym & submitted to MH & MM. We changed my son's 2nd name at the gym to his 1st name as recorded on Momentum's system. Can somebody please tell me what more to do in order to have rewards updated