Handed over without notification MOMENTUN HEALTH SUCKS!!!!

<p>I resigned from my previous job and momentum health in December 2016. I received an SMS from Blake & Associates July 2017 advising my Momentum account is overdue with R737.08 which should be paid immediately. I then phoned Blake and asked them to forward the statement of the account as I am not aware of any payments due to the medical aid and I was advised that I need to contact Momentum to obtain the statement. I called Momentum on the 4th of July and spoke to Cranston who advised that their billing department will send through the statement of account, I requested that the account be withdrawn from the collectors as I didn’t receive notification of the outstanding account. I told him I am not refusing to pay but I need to know what I am paying for!!! He advised that they can only withdraw the account as soon as I have made the payment WHICH IS SOOOO UNFAIR AS IF THE STATEMENT WAS RECEIVED IMMEDIATELY WHEN I RESIGNED, PAYMENT WAS GOING TO MADE ON THE SPOT! on the 10th of July I sent an email to the client services department advising them to remind the billing department that I still await the statement of account that has been handed over without any communication as discussed with Cranston. 3 days later, on the 13th of July I then received an email from Ayanda Gasa advising that my enquiry is still in progress and feedback will be provided to you as soon as possible. TODAY IS THE 19TH OF JULY 2017 and I still haven’t received anything from them. I AM LITERALLY BEGGING MOMENTUM HEALTH FOR THE STATEMENT TO PAY THE ACCOUNT THEY HANDED OVER WITHOUT ANY NOTIFICATION!!!!! ……. MOMENTUM IS THE WORST MEDICAL AID!!! HOW DO YOU HAND MY ACCOUNT OVER WITHOUT ANY NOTIFICATION WHILST MY DETAILS HAVE NOT CHANGED. I DEMAND AN URGENT RESPONSE!!! I WILL NOT DEAL WITH YOU IN MY LIFE AND WILL ENSURE EVERYBODY I KNOW, KNOWS ABOUT THE BAD SERVICE YOU GIVE YOUR CLIENTS!!!</p>