Gross negligence of Momentum Health Staff

The staff at Momentum Health needs serious training! How can a claim be rejected saying the health savings account is depleted when Momentum has actually given us authorisation for this in hospital procedure confirming surgeon and anaesthesist will be covered at 100% medical scheme rate. The cost for the anaesthetist has been settled by Momentum. The surgeon not at all! Pathetic! The staff needs serious training. Its gross negligent to reject a claim if it had been authorized. I submitted the claim on 5 August. After 13 working/business days I get a reply from Momentum. This is far too long. Now I have to sort out the mess. I am upset!!!