HK
Hartmut K

1 reviews | Active since Apr 2026

30 Sept 2026, 17:13

Great customer service and very well done. Thank you Marlene!!

I have phoned my Medical Aid today and was informed that Momentum is doing there claims. Apart from the usual claim query, I enquired about 2 claims which needed more input from my side. However to my surprise the lady I dealt with, MARLENE took it about herself to check with the claims department to re-examine both claims on my behalf. It has been the most wonderful interaction I had for a long time dealing with my Medical Aid. Therefore I like to give Marlene not only 5 well deserved Stars but 5 Golden one as well. A worth while job very well done.

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Replies (1)
Momentum Health
Momentum Health's reply01 Oct 2026, 08:44
Official

Dear Hartmut

Thank you for your wonderful feedback.

Your compliment has been referred to the relevant consultant's manager for review.

Kind regards

Andrena Nundoo