Good day I trust you are well

Good day I trust you are well. I would like to express my sincerest thanks and gratitude to Nicail. He always goes above and beyond always making sure we get our authorisations in record time! Today he took it a step further and waited for me to email previous scan reports for a patient, discussed with his team leader and gave me my authorisation in record time! Thank you so much Nicail for always making the effort and providing such great customer service! From the Jackpersad and Partners Team in Hillcrest we appreciate you!!!