LK
Liezel K

1 reviews | Active since Aug 2012

19 May 2021, 16:31

Going the Extra Mile - Thank you!

We have never had issues with claims. We have never had issues with authorisations. We have never had issues with service. In fact, after my daughter's last hospitalisation, and Momentum going out of their way to make sure she is looked after and receives the right care afterwards, I can only say thank you. I would also like to commend Momentum Health for the way they handle mental illness benefit, even on the most basic hospital plan, mental health is covered. Such a serious issue that so few medical aid schemes cover. To have this mental health benefit, on the most basic hospital plan, being able to get my daughter the help she needed - I would not have been able to afford all her psychiatrists appointments without it. it literally saved her life. And that is not an overstatement. Thank you for making Mental Health a priority and providing a benefit on your plans for that. Thank you for dropping her chronic meds off at my workplace monthly, and for approving that, when our plan did not provide for it. Hope all medical aids and GAP covers will follow suit. From the bottom of a mother's heart - THANK YOU!!

0
Replies (3)
Momentum Health
Momentum Health's reply21 May 2021, 10:28
Official
Dear Liezel
 
We thank you for posting this awesome  compliment on your amazing experience with Momentum medical scheme. We look forward to our long journey .
 
Kind regards
 
Roger
LK
Liezel K's update04 Jun 2026, 14:53
Reviewer Update
It's 2026, and still the same. Never had issues with claims, never had issues with authorisations. So refreshing to be with a medical aid where you don't have to fight for everything. Thank you!
Momentum Health
Momentum Health's reply04 Jun 2026, 15:09
Official
 Dear Liezel Killian 

Thank you so much for taking the time to share your experience with us.

We are delighted to hear that `we were able to assist you in such a friendly, clear, and helpful manner. Your kind words and recognition mean a great deal. 
At Momentum, we strive to provide excellent service, and it is always rewarding to know when our team members are making a positive difference.

Thank you once again for your feedback and for choosing Momentum. 

Kind Regards 
Cerys