Goin in circles due to lack of product knowledge

Hi,<br> I have momentum hospital cover.<br> I was recently in hospital which left me with a large co-payment bill. It was recommended that I get gap cover. I called momentum health who told me I need to call a different number for gap cover . I called the number provided and they could only offer me some sort of excess plan.... For my car!!! <br> The gentleman I spoke to then gave me another momentum number to call, which I did. This lady then told me I must call a broker!<br> 30 minutes on the phone with Momentum, and no closer to establishing process of aquiring gap cover!<br> How can 3 different departments in a large health company not know who to refer me to for something as simple as this!?!? <br> I now have little faith in momentum's knowledge of their own industry and will seriously consider moving else where!