1 reviews | Active since Sept 2016

10 Nov 2017, 12:15

given the wrong medical aid plan

Went on to the momentum website app**** for a medical aid a broker called me i asked him I need doctors cover and hospital cover imdedialty he then presented the different packages,Then he presented a package which i thought was for doctor cover and hospital cover as he made it out to be, he put my details thru i was happy thinking this was the package for doctor and hospital cover, got the card and went to the doctor yesterday only to be told this not a doctor cover medical is only covered for hospital and i was mad as hell because this is not what i asked for when i app**** i called yesterday wanting to change my medical aid for day to day cover as well,only to be they cannot just do it for me i need wait as they put the request thru i asked that they attend to it urgently and give me feedback but none what so ever, i already paid my first installment but want to cancel the whole thing and get my installment money back POINT IS THIS NOT WANT I ASK FOR WRONG PACKAGE BAD AFTER SERVICE NO CALL BACKS WRONG PRODUCT GIVEN WAS SICK YESTERDAY ONLY BE TOLD YOUR MEDICAL AID IS NOT VALID FOR DOCTORS VISIT WANT TO CANCEL EVERYTHING ONLY BE TOLD YOU CANNOT HAVE YOUR FIRTS INSTALLMENT BACK NO REFUNDS IF YOU CANCEL BAD SERVICE GOING TO DISCOVERY WILL SPREAD THIS FAR AND WIDE

0
Replies (5)
Momentum Health
Momentum Health's reply10 Nov 2017, 12:57
Official

Good day Shaun

i have attempted to call you to no avail. i am currently investigating the complaint and will provide feedback to you shortly. Please verify a time i can call you.

Kind regards

Jody Saunders

Momentum Health
Momentum Health's reply10 Nov 2017, 13:11
Official

Good day Shaun

i have attempted to call you to no avail. i am currently investigating the complaint and will provide feedback to you shortly. Please verify a time i can call you.

Kind regards

Jody Saunders

Momentum Health
Momentum Health's reply10 Nov 2017, 13:11
Official

Good day Shaun

i have attempted to call you to no avail. i am currently investigating the complaint and will provide feedback to you shortly. Please verify a time i can call you.

Kind regards

Jody Saunders

Momentum Health
Momentum Health's reply10 Nov 2017, 14:00
Official

Good day Shaun

As discussed, your enquiry is being attended to. I await feedback from you regarding the information i have sent through to you.

I will mark this enquiry as resolved and correspond via email.

Kind regards

Jody Saunders

Momentum Health
Momentum Health's reply10 Nov 2017, 14:01
Official

Good day Shaun

As discussed, your enquiry is being attended to. I await feedback from you regarding the information i have sent through to you.

I will mark this enquiry as resolved and correspond via email.

Kind regards

Jody Saunders