VV
VB V

1 reviews | Active since Nov 2012

18 Aug 2018, 18:56

FRUSTRATED AND CONFUSED

I paid a service provider for X-rays and they then submitted a claim. I notified Momentum with the receipts before the payment date. I have been informed that they will proceed to pay them I DO NOT UNDERSTAND. THEY HAVE BEDN PAID IN CASH. Why would you pay them again, out of my daily savings? I have requested the payment to be cancekked. Should you pay them, AGAIN, I have to get the money back from them. PLEASE EXPLAIN THIS PRACTICE OF PAYING DICTORS WHEN YOUR CLIENT HAS ALREADY PAID THEM. ❗️❗️

0
Replies (4)
Momentum Health
Momentum Health's reply20 Aug 2018, 07:55
Official

Good day Veronica

Thank you for bringing this enquiry to our attention. I will contact you at 8.00am to discuss your enquiry.

Kind regards

Jody Saunders

Momentum Health
Momentum Health's reply20 Aug 2018, 08:32
Official

Good day Veronica

As discussed the enquiry has been resolved. I will look into your other concern as discussed.

Kind regards

Jody Saunders

Momentum Health
Momentum Health's reply20 Aug 2018, 08:32
Official

Good day Veronica

As discussed the enquiry has been resolved. I will look into your other concern as discussed.

Kind regards

Jody Saunders

VV
VB V's update20 Aug 2018, 08:35
Reviewer Update
Thank you Jody for the speedy response and sorting this out. Much appreciated