First you say you pay then you don't want to pay

06/07/2018 - # ********** 46 - spoke to Shalenie @ 08:35 - 08:49 confirmed there will be cover for the procedure. 16/07/2018 spoke to Shamima # ********** 8 @ 15:35 - 16:00 - confirmation again received the procedure will be covered. 18/07/2018 spoke to Valerie @ 10:22 - 10:31 and auth received for the procedure ********** 01. Notification received 23/08/2018 they will not cover. Called 24/08/2018 @ 07:30 # ********** 63 and was informed we reached max benefit and I must pay. The invoice is within your limited ( global fee) and SANCA approved. I was told by 3 consultants this is covered. I have copy of all the recordings with the call centre. I need this resolved today still.