First ever GP visit rejected...

Since the beginning of the year my mother have been on Momentum health Ingwe medical aid plan. Momentum have deducted their money timeously every month without any hassle. on Saturday the 23rd of May she went to a GP visit for the first time. shejust went for the consultation, nothing else. 2 days later she received an sms from Momentum stating that the GP claim has been rejected, she needs to pay the consultation fee herself. According to the INgwe plan, she has unlimited GP visits but now she is being told to pay. <br> <br> I have tried contacting Momentum but to no avail. what is the use that money gets paid every month and when she makes use of the serviseshe still needs to pay? <br> <br> This experience is leaving a bad taste in our mouth reharding Momentum.