fine print

<p>I app**** for medical aid for my folks. they joined in december, and there was a waiting period of 3 months. this is the 4th month. we have not yet received membership cards. and as their luck had it, they went to bloemfontein over the weekend, and my mother had an emergency. Momentum refused them, because we did not read the fine print. when i app**** i asked all the questions. i wanted to knew what we signed up for. But the fine print is what ****ed us. and momentum is just refusing. so at best they want forms first, they want docters reports which is fair, but in the mean time, its okay if my mom dies while she has to wait. so on top of that 3 months, is another 12 months, and we didnt even receive a membership card. as long as they get their monthly contribution, they are in the clear. so to anyone reading this, when the sales rep makes promises, he really doesnt know what is going to happen, and make empty remarks. luckely there is recordings, cause i asked all the right questions. Momentum in my eyes gives no help. and your not allowed to get mad at them even though you are dead worried about your folks, or what s going to happen. you pay all the way. you pay penalties, you have to wait, whats the point....</p>