Failure to Provide Essential Documentation After Policyholder’s Death

I am extremely disappointed with the service we have received from Momentum Health following the passing of my late cousin, who was insured with them. Despite numerous requests, they have refused to provide my aunt with the necessary policy statements—documents that are essential to finalise a claim with another insurer. The claim cannot be processed until these statements are received.

We have been in contact with a representative named Nikita, but despite our efforts, the matter remains unresolved. This lack of support is not only deeply distressing during a time of mourning, but it is also causing avoidable delays and emotional strain on our family.

Should Momentum Health fail to provide the required documentation within 48 hours, we will have no choice but to refer this matter to the Ombudsman for further investigation.

We expect better from a company that is entrusted with people's financial and healthcare well-being.

Should Momentum Health fail to provide the required documentation within 48 hours, we will have no choice but to refer this matter to the Ombudsman for further investigation.