Failure to assist me with my refund

I would like to log a complaint Regarding MomentumHealth4me. I went to the GP and I was assisted successfully. I was given a script and went to a Pharmacy and they tried to assist me and they said the claim is not going through. I went to Dischem and they said the claim is unsuccessful for them to give me medication. I phoned your Call Centre (Call Ref: ********** 18) and the lady that I spoke to said I can’t be assisted because I went to a GP that is not in the Network. I explained to her that the GP is on your Network and the GP is on the List that I was sent by Momentum, and she was not very helpful.

This is a very huge inconvenience as the GP is actually in your list and the consultant failed to assist me. I ended up not getting any help and I had to pay cash from my pocket, for only one medication and I didn’t have enough cash to buy the other medication. I was asked for documents to submit and i emailed all the documents requested. From there i never received any feedback and i have been doing a lot of follow ups with no proper feedback as they keep pointing fingers to other people there at momentum that they have not processed. Yesterday i phoned with no help that i received. On the 1st call, i was not given a proper explanation and i was made to hold the line, and the call was dropped. I called again and the 2nd lady never actually helped, i asked for a Supervisor or a manager and i was told the manager/supervisor wants to knock off as its almost 16:00. i was told to leave my number as someone will call me same day or today in the morning, but no one called me at all. I find this unacceptable as no one is helping. this could have been avoided when the 1st lady that we phoned when i was at Dischem, if she had been competent and say i can not be assisted as she had said i decided to go to a doctor that is not in your network, yet the doctor was in the network. MOmentum has been unprofessional and has been inconveniencing me, especially the *********** consultants that have been attending to me as they keep giving me incorrect info regarding my refund.