Failed to Assist with a query

We have joined Momentum in August and did all the necessary tests to activate our health returns.<br> Unfortunately every time i email to enquire about this they repeat the same thing about the tests yet the tests are done. On the website it shows that my tests are done, however my husbands shows a red x next to it. <br> You would think, when you email them, they would be able to help you, However they just send you a lame email with an attachment you can find on the web about health saver. Not to mention, the bad service, as they address me as a MR yet i am female and i am the main member.