Extraordinary Customer Service Experience

I was frustrated and ready to pull my hair out after receiving poor service from my financial adviser Kevin Ganasen, then I spoke to Anndrisha David from the Momentum Customer Care Call center. I admit that being already so irate, I was rude and uncooperative. I had already received a quote from Discovery Medical Aid and was ready to jump ship. Anndrisha, however was an absolutely amazing customer care consultant and, I am not quite sure how, but she managed to calm me down and assure me that I was already with the best medical aid company. By the end of the call she had not only resolved all my queries, but also provided excellent service my giving me all my authorization numbers for the year, to maximize the free services available to me on my medical aid option. The call started with me trowing a tantrum, and ending with me feeling like I just had a good chat with an old friend. Well done Anndrisha, you are the reason I stayed.