Endless Delays and No Accountability

I am deeply frustrated with the shocking inefficiency of their customer service. For more than two weeks I have been bounced between multiple reference numbers, asked for the same documents repeatedly, and left with no resolution on a simple continuation request. Every email generates a new case instead of someone actually taking ownership, and every phone call ends with long hold times, promises of call backs that never happen, and instructions to “call again next week.” This level of disorganisation and disregard for members is unacceptable, and I expected far better than being trapped in an endless loop of delays for something that should be simple to finalise. I am posting this here because internal channels have failed to address the issue and Momentum urgently needs to improve the way it handles member queries.