Easy Claim Disaster

<p>Around a month ago I submitted two invoices for a dentist visit for my husband and I through the momentum health app. We were refunded not even half of the total cost claimed.</p> <p> </p> <p>I then resubmitted the invoices via the momentum health email system. Nothing happened, not even a resonse to the email I submitted.</p> <p> </p> <p>This week I phoned in to find out what is going on. I was told by the advisor that it will be processed immediately, however the funds still did not show. </p> <p> </p> <p>I called again to complain and the advisor I spoke to said it will only be processed on the 15th but will see what he can do. This in stark contrass to what was advised initially.</p> <p> </p> <p>This morning we recieved two additional payments and we are still short R713.60</p> <p> </p> <p>What should have been an easy, hassel-free claim has turned out to be a frustrating experience marred</p> <p>with *********** service.</p> <p> </p> <p>It's concerning to think that Momentum Health is entrusted with our medical wellbeing. I don't want to imagine what would happen if we actually had a medical emergency.</p>