Dysfunctional bureaucracy can't process applicatio

This is a case of unutterable dysfunctionality. My wife and I app**** for medical insurance with Momentum in late October. It's now 19 November, and the application still has not been processed.<br> <br> Momentum appears incapable of taking on new customers. Failures include:<br> - not informing us which documents are required to apply.<br> - not having a simple web form in which all relevant documents can be submitted in one go.<br> - having an unnecessarily confusing reference number system that gives customers a new reference number for every instance of communication, and not making it clear which reference number is relevant to a given aspect of the application.<br> - requesting the same documents be sent repeatedly, even when they've previously been marked as received on their system.<br> - not receiving follow-up calls. We always have to call back to check.<br> - going silent for days while we wait for an email or phone call, only to find that they want a document that we've already submitted but that their intractable system misplaced.<br> - emails intended to be sent to us were inexplicably sent to someone called Susanne Naidoo (??)<br> - finally offering a product in the wrong category<br> <br> Imagine trying to claim!