Double billed Pensioner

I am a pensioner on Custom plan and have been double billed for March 2020 I have been a member of Momentum health since 1994 I am on Custom plan since beginning of 2020

I have asked your agent to please resolve my billing and to ensure immediate refund for of R2319 back into my account and was told by Phembeka that she would sort out with Billing Department

reference number *** agent Phembeka

I am now going to have bank charges as i had to transfer from credit account monies to cover my last debit orders.

N/B i had excellent service from Momentum up to and when i changed from Incentive Plan to Custom end 2019 which would have been a 5 star rating but it seems that the wheels have fallen off.

I am still waiting for response and return of my hard earned cash