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I am extremely disappointed with the way Momentum Health is handling my authorisation. When I joined the scheme, I was informed that I had no waiting periods. I was admitted from the Emergency Centre to the ward on 13 January 2026 for tests relating to a life‑threatening condition, yet to date Momentum Health has still not provided authorisation for this admission. I was scheduled for a second hospital admission on 20 January for further testing. Momentum then requested a 12‑month Clinical Patient History from all doctors and GP’s I have consulted, which I can understand as I have not been on the scheme for a full year. However, it is completely unreasonable that the authorisation for my initial Emergency Centre admission for a life‑threatening condition is now also being made dependent on this. I was told the investigation and review process would take 24–48 hours, yet more than a week has passed. When I followed up on Friday, I was informed that additional information was required—information Momentum never requested proactively. Each time I call to check on the progress, I am told something new is needed, which only delays the process further. My admission was based on a PMB code. As I understand it, Prescribed Minimum Benefits (PMBs) must be covered by all medical schemes in South Africa in accordance with the Medical Schemes Act 131 of 1998. I therefore cannot understand why a patient clinical history investigation is being conducted for a condition that qualifies as a PMB, is life‑threatening, and also I do not have a waiting period Momentum.