Don’t join Momentum Health

I had to undergo emergency surgery for a fractured knee, torn ACL, LCL on Sunday 14 January 2018, after being admitted on Friday 12 January 2018. On Saturday 13 January 2018 I was forced to sign documents to be 100% liable for the payment of the MRI scan my surgeon requested, because Momentum Health was CLOSED on a Saturday to supply authorization. This is not my biggest concern, on Tuesday 13 March 2018 I received an email from Racquel Whitby, stating my membership has been suspended as they have not received any payments from January 2018 - March 2018. I literally responded immediately to that email, furnishing Racquel with the dates and amounts the payments were made. I then received an email from Racquel requesting my proof of payments as I claimed to have paid. Which I did, in fact I did not only supply her with the last 3 prood of payments but in fact the last 5 mont’s proof of payments. I never did hear from her again to date. 3 days after the initial email was received, that Friday I received a letter confirming my termination of membership. No correspondence was received from any momentum consultant including Racquel Whitby. I am a single mother with a four year old son, sitting without medical cover and no one is even remotely interested in assisting me. I don’t receive monthly statements, I never received any letter to inform me of the alleged non payments, simply one letter which suspended my membership and 3 days later termination. I would have expected that they at least put the termination on hold until the investigation has been concluded. I phoned again today and the consultant couldn’t get hold of Racquel (conveniently) and still no feedback received. Why have I been paying them? I’m now laying awake worrying about my medical cover status, and Momentum Health couldn’t give a rats backside. My claims from January’s surgery that are only being processed now are being rejected as a result of this termination. I will be lodging a complaint with the CMS, and my advocate is already been instructed to handle this situation.