DON'T CHOOSE MOMENTUM HEALTH - WORST SERVICE EVER

Do you expect your Medical Aid will refund you for a claim, once you have received a PRE AUTHORISATION approval from them ? NOT FROM MOMENTUM HEALTH. AND might I add, this is NOT the first time..... so what happened? After being informed by my specialist that I needed a small operation, which could be conducted in the doctors rooms (to save cost) I was told to obtain pre-authorisation from Momentum Health, my medical aid. The next day I obtained the pre-authorisation and had the operation a couple of days later. I had to settle the account straight away and then submit to Momentum for a refund. Sounds simple and straight forward - EXCEPT when you have to deal with MOMENTUM HEALTH. After REPEATED submissions, email explanations, assistance from agents and MONTHS of waiting NOTHING has been refunded. My simple claim has for some reason been "sent to management for a decision" WHY? My advise is STAY AWAY FROM MOMENTUM HEALTH - THEY DO NOT HONOR THEIR PRE-AUTHORISATION COMMITTMENTS - BAD FORM MOMENTUM