Does anyone actually know what they are doing......

Momentum Health definitely shows your incompetence and lack of customer care. In this month alone we have had 2 issues with the service.

Beginning of January 2024 our debit order didn't go off as we weren't aware that the membership had increased, no communication received from Momentum advising of this. But any how increases are what they are, so we make contact to confirm banking details so that we can process EFT, this is done on the 8th of Jan, when we go to the pharmacy on the 26th of January 2024, we advised our membership is still inactive. Call Momentum to be told they only reactivate membership if an email with the proof of payment is received. Never mind they had now been sitting on funds in their account with Ref No provided by them for 18 days but funds aren't allocated. Oh, and by the way we are still taking off a double debit order at the end of Jan 2024.

Today the 30th January 2024, my husband the main member gets an email advising him that our membership is now active again.

I login to the app to see my details and it states that only the main member may transact on this membership. I contact the call center after 50 minutes, 2 calls, 5+ consultants and back and forth between customer services and website support, I am no closer to a resolution. I am an adult with an active membership on Momentum Health but I am not able to get confirmation of membership or get authorisations or any other service that I should have access to as a member. I am told should I need the above the main member needs to apply for me or I must contact them telephonically. Are we back in the stone age?

Please can someone get these issues resolved asap at Momentum Health.