do they even care???

After a few weeks of back and forward with momentum health I have finally had enough!! After discovering they just stopped my medical aid scheme last year with NO communication from them I obviously complained. I was met with a very rude person who claimed it was my fault and I should have been more aware of what was going on. I agreed I was also to blame but how could momentum run a business and not even bother to tell its customers they were stopping their medical aid cover!!!! He then said he would escalate my complaint......i got NOTHING. A few days later I call back still upset after going to the bank to see where the error had occured with my debit order, so see that momentum had debited me later than they should of so my payment had not gone through. I was unaware of this at the time. still NO communication from them at all. So I speak to another customer call centre person who explains they dont debit over the weekend ( even though all my other debit orders went off on the first it seems momentum doesnt) so i explain im still unhappy as they just stopped my cover and I had no medical aid and im really worried about this and I think momentum should at least pick up a phone before they cut off someones medical aid. He is kind and says he agrees and that he will escalate my complaint........NOTHING>>>>> i still get NOTHING!! not a phone call not an email. Just a ******* text message to rate their service??!! funny they can send that out after you call but they will cut your medical aid off with zero communication!

so i reapply for my new medical aid cover as I cant take the chance to walk around with no medical aid. They then send me an email on monday to say i have a 3 month exclusion period. I ofcourse call and say why? at this point im in tears on the phone to them. I say to the man on the phone but why must I pay if i get no cover?? What about if im in an accident?? He says you cant claim for 3 months but i must still pay. There is nothing you can do. I just start crying. I couldnt talk. He said he will get someone to call me back and explain and guess what.............................NOTHING!!!!!!!!! Im still sitting with no medical aid and a bunch of useless people who dont care about their customers. Im horrified that companies can operate like this.