DO NOT TAKE MOMENTUM MEDICAL AID
So it seems that Momentum will only get back to you if you go to social media or hello peter and complain, if you follow the correct channels like sending them emails and trying to call them to resolve something they ignore you
You have been sending me emails continuously like clock work to tell me to submit documents or you will increase my premiums. I do not reply and you send the same email within 7 days again.
I send an email, then resend after 7 days, and still get no response. I asked you for assistance and until now have received nothing but borchures.
I sent you an email stating I want my medical aid cancelled, I have paid in advance for December, so as of midnight on 31 December 2021 I want it stopped. I have found a medical aid company who cares more, they call me, email me, respond to my emails. Set appointments and stick to them to call me. So momentum, you can go to *****. DO NOT TAKE THIS MEDICAL AID, YOU ARE WASTING YOUR MONEY AND THEY WILL LEAVE YOU BROKEN WHEN YOU NEED THEM MOST
We are sorry that we have made you feel that way.
A consultant will contact you to address your complaint.
Kind Regards
Debbie
We are sorry that we have made you feel that way.
A consultant will contact you to address your complaint.
Kind Regards
Debbie
Momentum Medical Scheme: 2022 Benefit option confirmation | | We have not received a request from you to change your benefit option. Your choice of benefit option will therefore remain unchanged for 2022, as per the details on the attached option confirmation letter. In accordance with the latest regulations of the Protection of Personal Information Act 2013, we have password protected the attachment. Please use your membership number to open the document. | | Click here to view your member brochure for 2022, which is specific to your benefit option and contains important information about your benefits for the coming year. | | If you need any additional information, please speak to your healthcare adviser or visit our website at momentummedicalscheme.co.za. You are also welcome to contact us as follows: | | • | via our web chat facility on momentummedicalscheme.co.za;• | send us a WhatsApp message on +***9;• | email us at *** (please include your membership number in your email); or• | call us on ***. | | We look forward to continue providing you with world-class healthcare cover in 2022. | | Yours sincerelyToni van den BerghChief Executive and Principal Officer
Momentum Medical Scheme: 2022 Benefit option confirmation | | We have not received a request from you to change your benefit option. Your choice of benefit option will therefore remain unchanged for 2022, as per the details on the attached option confirmation letter. In accordance with the latest regulations of the Protection of Personal Information Act 2013, we have password protected the attachment. Please use your membership number to open the document. | | Click here to view your member brochure for 2022, which is specific to your benefit option and contains important information about your benefits for the coming year. | | If you need any additional information, please speak to your healthcare adviser or visit our website at momentummedicalscheme.co.za. You are also welcome to contact us as follows: | | • | via our web chat facility on momentummedicalscheme.co.za;• | send us a WhatsApp message on +***9;• | email us at *** (please include your membership number in your email); or• | call us on ***. | | We look forward to continue providing you with world-class healthcare cover in 2022. | | Yours sincerelyToni van den BerghChief Executive and Principal Officer