Dissatisfaction

<p>To whom it may concern</p> <p> </p> <p>We have been at Momentum for about 9 years, and we were considerably happy, and were looked after incredibly well through two births, until the last two years... </p> <p> </p> <p>for example, we received authorization numbers by which Momentum covers basic doctor's visits per year, which is one of the benefits, and upon claiming that, receiving the authorization numbers, we visited the dentist and gineacologist, only to find out that Momentum declined the claims. the same happened with their so-called "free" vaccinations. </p> <p>then, when claiming, our communication is declined, and when we quiery it, our quieries are ignored for weeeks, and then they suddenly reply with another refusal. </p> <p>This is frustrating, and not the service we are used to from Momentum. </p> <p> </p> <p>I am well aware that you have grown tremendously fast as a company, but it seems that you are totally not geared for this type of growth. what kept us with you and not other medical aids, was the fact that you put the client first, and not business. </p> <p> </p> <p>can this please be followed up.</p> <p> </p> <p>thank you</p> <p> </p> <p>Hansie </p> <p> </p>