DISSAPOINTING SERVICE FROM MOMENTUM HEALTH

Good day Please see attached documents regarding my claim. I HAVE BEEN A MEMBER OF Momentum for many years (Through Bell Equipment). I have always paid my premium on time. Momentum has never called me once to query the payment of my instalment.

I was unfortunately bitten by a dog on my right hand (I am right handed) and had to go to casualty and then after hospital treatment for the dressing of the wound. The Doctor who treated me advised that I need to see A NURSE TO DO WOUND CARE WHO REFERED ME TO every few days (Again, the doctor referred me, this is not something I chose) so the wound does not become septic and being right handed , I can use my hand again. It is imperative for my work and my recovery. This is critical to the treatment of the wound. Each time I have contacted Momentum, they require a different set of documents in order to pay what is due to the consultant. Momentum has also not gotten back to me each time and I have to keep following up with them. This has become increasingly frustrating. You will only ever require the support of your medical aid when you are ill and have limited ability, Needless to say, I have not received this support and it is disappointing.