Disgusting service and pure lack of care

My son had his wisdom teeth removed in June. It is now September and after many calls, emails, web chats and endless energy spent I have STILL not received ANY information for a claim that I am R10,000 out of pocket for and CANNOT submit to my gap cover as Momentum cannot be bothered to sort out the claim. I am disgusted at the diabolical customer service and just pure lack of care when it comes to supporting loyal customers who pay faithfully for a service each month.