MA
Michelle A

1 reviews | Active since May 2016

11 May 2016, 06:33

DISGUSTING SERVICE

<p>I took out Momentum Health on the 1st March, my multiply was activited and I've been doing my active dayz in order to build up my medical savings account. I've bought my vivofit and linked and synced it with the Garmin App as well as with Momentum's website. The data is not pulling through to Momentum's website, so it looks like I have not done any active dayz. I've lodged a complaint with Momentum Multiply on 26 April and up to date the query has not been sorted. I phone and follow up every second day. No one ever gets back to me or give me any feedback. I've spoken specifically to Ronald and Nthabiseng. Everyone just tells me they are working on the problem and they will get back to me. I'm so tired of bad service in this country. I can't wait to change my medical aid at the end of the year. Please sort out my active dayz so I can get my health returns. Thanks Michelle Allison. ***. MM ***</p>

0
Replies (1)
Momentum Health
Momentum Health's reply11 May 2016, 12:19
Official

Your comments regarding the service you received at Momentum is very important to us. A manager from our Momentum Health department will contact you shortly to assist you.

Kind regards,

Nicolette D'Arch