Disgusting medical aid.Incorrect/False information

Yesterday 10.12.2018 i called your call centre requesting a dr which i could use under my plan. I was notified by your advisor that there was a Dr Fourie whom was in centurion that i could go to and he is covered under the network of dr's. I called the dr,set up an appointment. When the time came for the appoint ment, i got there only to be told he is not covered under my network. I called you guys again, spoke to Nokulunga, she advised me of another dr in pta cbd so i drove from centurion where Dr Fourie is situated and went to pta cbd, when i got there, the receptionist called your offices requesting authorisatio , now this was the 2nd dr. Your authorisation agent said he is not covered under the network either. So now you people provided me 2 Dr's that do not belong under my network and im driving up and down ,in pain looking for a dr to use and you provide endless incorrect information at my own cost. So i call the call centre again. Now i had already spent alot of money on airtime the 1st two calls. I call and the agent who answers the call is rude,ungelpful, non-apologetic and just disgusting. She kept me on hold for 45mins,i even have the recording and screenshot of this call. I told her the problem that iv been to 2 dr's whom you guys provided and both are not covered under the network. She kept me on hold for 45mins, said she was going to speak to her manager, she never got back to me after the line cut. Never checked if i was fine. You guys are disgusting,unprofessional and dispicable. I then went on chats with Dominique sanders, she the provided me with a list of new dr's. So one of the dr's was situated at 181 nelson mandela str. I put the address on gps,drove there from pra cbd, when i get to the address,its in the middle of a semi highway . There is no dr at the address. Now think about this. Im in need of a dr,you people did not provide me with the correct information, you did not follow up with me to check if i was sorted. I then had to pay at casualty R1554 to see a dr at emergency. Firstly i want to be reimbursed for these costs, my petrol,my calls to you and my time. You have been negligent and have not as a financial institution provided me with correct information. I needed a dr asap and i was sent from pillar to post with the wrong information. I will be taking this further if i am not compensated for your errors. I would also like to mention that i emailed Nokulunga, she called me and provided me with a dr today. I told her it is too late as i needed one yesterday but she is the only person who bothered calling me.