DISGUSTING CUSTOMER SERVICE

I would like to place on record that you did not transfer me to your Manager as requested and in fact cut me off.

For the record, I sent all that was requested by Momentum on the 24th Feb 2025. I confirm that the person I spoke to assured me that it would be acceptable for Momentum to refund account who has power of attorney and at no stage was anything further requested. I received a mail stating that the docs had been received and to date I have had NO FURTHER CORRESPONDENCE FROM MOMENTUM!!!!!!!!! NOT A THING! How is it that when I follow up with Momentum you want a raft of other documents??? Could Momentum not be professional enough and contact me??? Is this what you call service? Get this – I now have to wait 4 months and then within a matter of seconds you increased that to 4.5 months??? HOW IS IT WHEN WE OWE YOU NOTHING YOU STILL SIT ON WHAT IS DUE TO US FOR 4.5 MONTHS???? Conveniently I cannot contact the CEO. All you get are call centers with employees that cannot assist you in anyway whatsoever.