DISGUSTING AND ***********

I am very dissapointed with the service that i've been getting from Momentum Health. I registered for maternity when i was 8 weeks pregnant , i am now almost 23 weeks pregnant. When i registered i was told that i will be contacted to receive my free baby bag from Multiply. When i phoned +- 2 weeks ago to follow up with Multiply i spoke to a consultant that said she will escalate the matter and ask them to dispatch my baby bag. Then i received an email saying that i must contact Momentum for my baby bag as Multiply no longer does the baby bag. I was confused and didn't understand what was going on. . 1st of all MOMENTUM KNOWS THAT I AM PREGNANT and they are the one's that should be contacting me!!! If i didnt phone them to find out whats happening then i wont be getting any baby bag from them.Anyway Then i contacted Momentum regarding the baby bag and i had to register AGAIN in order to receive the baby bag ,The consultant at the time told me that someone will contact me within 24/48 Hours , which never happened.The 24/48 H Time passed on so I phoned again and spoke to a different consultant who told me that she will escalate this to her manager. And here i am complaining because still no one has contacted me. I was told that the baby bag gets delivered to me between 20 & 24 weeks , and it can takes up to 14 days to be delivered... So i am assuming that i will NOT be getting the promised baby bag by the time i reach 24 weeks. I honestly cant understand why do one always have to battle like this... This is benefits that you get as part of the PLAN that you PAY for .... each and every month Momentum is quick to debit the monthly premiums but when it comes to benefits whatsoever then you always have to fight, complain , make 100's of calls and yet this doesnt bring you anywhere because not even when you complain anything gets done.... This is disgusting...And i am dead sure that I will be cancelling my medical aid with Momentum once ive given birth and switch over to a more competent health provider.