DISGUSTED AND TRAUMATISED

I logged a call via the Hello Doctor app this morning at 11.51am and I have really not been feeling well. I got a call from Dr Naidoo a few minutes ago and her telephone manner leaves much to be desired. She asked me if I can go and buy medication. Why would I call in or request a callback if I can just go and buy the meds over the counter.

She was very rude and dismissive and made it sound like how I am feeling is trivial and doesn’t warrant a consult. To the point of denying me a sick note for the day because she doesn’t give sick notes for a “runny nose and cough” despite the fact that I said I had severe headaches, body pains and neck pains.

Mind you she didn’t even give me a chance to advise that I had been vomiting all morning because she was so dismissive. When I asked about something for the cough she said she doesn’t prescribe cough meds either.

I have used this platform for almost 5 years and never did I experience the blatant disregard I did today.

If she cannot be sincere or compassionate towards a sick person then why is she even a doctor and she should most definitely not be doing your phone consults!