Disappointing :(

I cancelled off my subscription with Momentum. Cancellation took forever and I had to keep calling in to find out if this was done. I finally got assistance. When speaking to the various agents, I was assured that the last debit would be on the 1st of February. I even repeated so nothing will go off after this? The agent said yes. I was then billed on the 1st of March!!! I called in thinking it was a mistake and then get some story that I am billed in arrears. I don't care! I was told that the last payment I make will be on the 1st of February. I requested a refund and the manager gives me a story that makes no sense. I requested the call recordings and was refused this right! He then said that that the call recordings will be played. I have not been contacted as yet and its already APRIL. I am so disappointed with the service. I WANT MY REFUND DONE! I don't think I would ever want my friends or family to join Momentum to experience such issues!