Disappointed yet again

It is with great frustration that I have to use this platform to complain about the poor service I’ve received from Momentum yet again. It’s bad enough that my previous query has not yet need resolved to date and now a claim which I submitted in January has still not been processed. I don’t understand what more a client can do other than follow the procedures which have been laid out by you, but I’m really at my wit’s end. The fact that this second claim is now unresolved means that, despite my previous experience, I’m really not valued as a client and this is deeply saddening. I’m not even sure if anything can be done to rectify this.