Disappointed loyal customer

I am currently 29 weeks pregnant and awaiting my Momentum Multiply Momentous baby bag which I received with my first pregnancy. After numerous calls finally someone who knew what was happening and explained that the Momentous Multiply baby bag was last year discontinued. Really disappointed that multiply no longer issues the Momentum Multiply Momentous baby bag and it has now been given over to Baby yum yum who only provides this service to certain members and thus I do not qualify because I am on the custom option. I feel like this is very unfair when I am a loyal momentum customer. What is the point of continuing with a rewards programme if there are no rewards? We will seriously be considering cancelling with Momentum and multiply as there are other medical aid schemes who value all their members and not just an elite few.