AS
Alastair S

1 reviews | Active since Feb 2025

23 May 2018, 14:19

Despicable Lies and Poor Service

It is now 23 May 2018. We have been having a 2 and half year fight with Momentum and the agent we signed up with (Trulogic, Somerset West) since joining the scheme 2 and a half years ago. We still don't have questions answered from 2016. The doctor who performed the birth of our first child in January 2017 has still not been paid. When we do get answers from them, the 2 parties contradict each other. When I call the Momentum call center, the agents there even contradict each other with information provided. We are about to have our 2nd child and can only assume the poor service will continue. The staff and managers at the Trulogic office lie to your face (over the phone) and also provide misleading and contradicting information between them.

We can't get anywhere with them and we can't leave them either because of all the open/pending issues.

Disgraceful service from both parties. I would never recommend either company (Trulogic, Somerset West or Momentum Health) to any one.

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Replies (1)
Momentum Health
Momentum Health's reply23 May 2018, 14:25
Official

Dear Alistair

One of consultants will contact you shortly to discuss.

Kind Regards

Janet