Dental claims

<p>Good day Sir/Madam</p> <p> </p> <p>I'm not going to write the whole story. I'm just going to copy paste the email I sent momentum health last week and up to today I'm still waiting on feedback.</p> <p> </p> <p>Good day Sir/Madam </p> <p> </p> <p>My name is Bradley Johnson ID number ********** 0****3, member number ********** . I'm so unhappy with momentum health right now I can not believe it. I'm paying nearly R9000 per month for a something that's useless. To be honest with you. I need some explanations please, because somehow, somewhere someone's don't know what they're doing. I spoke to various consultants over the phone concerning the dental cover. My son needs to get braces. I sent you guys the quote and you sent me everything back with the authorization number. Now this is where the problem started. I asked the consultants as to where this payment was coming from. Is it from my savings or from the dental benefit and a portion from my savings. One consultant told me that seeing that this is a specialized procedure the R11600 from my dental cover would kick in. The rest of the outstanding amount would then come from my savings. That was not a problem for me. I then went through the payment plan you guys sent me and it did not make sense. It still shows that we'll be liable for the difference. That's not how I understood it. I phoned back to speak to you guys again. This time I get a different story. I get told that the procedure would be paid from my savings. I mean why do I have dental cover that never kicks in? I have two young kids. I cannot finish my savings at once and have nothing left for them. Please can you get back to me as soon as possible. This time with the truth please. I'm going to attach the payment option you guys sent me.</p> <p> </p> <p> </p> <p>Best regards</p>